Kurt Ringrose
PO Box ***
Gray, Me 04039
207.***-****
kurt@ringrose.org
Certifications:
Microsoft Certified Systems Engineer (NT 4.0 Core,
TCP/IP, Internet information Server)
Microsoft Windows 2000 Accelerated Exam (Installing, Configuring and
Administrating Microsoft Windows 2000 Professional and Server. Implementing and
Administrating a Microsoft Windows 2000 Network Infrastructure and Directory
Services Infrastructure)
CompTIA A+ Certified PC Technician
Education 2000-2001 Northeast Technical Institute Portland, ME
PC Network Administrator
Networking Essentials, TCP/IP, NT 4.0 Core, NT Server 4.0, Internet Information
Server 4.0, Updating from Microsoft Windows NT 4.0 to Microsoft Windows 2000,
Updating Support Skills and Designing a Directory Services Infrastructure for
Microsoft Windows 2000, Microsoft Windows 2000 Directory Services, Microsoft
Windows 2000 Networking Services, Microsoft Windows 2000 Track.
2001 VTec Portland, ME
2072 Administering a Microsoft SQL Server 2000 Database
Knowledge and skills required to install, configure, administer, and
troubleshoot the client-server database management system of Microsoft SQL
Server 2000.
2001 VTec Portland, ME
2150 Designing a Secure Microsoft Windows 2000 Network
Knowledge and skills necessary to design a security framework for small, medium,
and enterprise networks by using Microsoft Windows 2000 technologies.
Employment:
Sept. 2002-Present Delorme Mapping Yarmouth, ME
Technical Support Specialist
▪Telecommunication and Email based technical support of Delorme software and
hardware.
▪Assisting Information Technology department in various projects including but
not limited to Server software and OS installation, PC Helpdesk support and
Workstation deployment.
▪Delorme Software Development Kit (API) support and liaison between Technical
Support and Professional Sales.
Sept. 2001- Dec. 2001 CommTel Data Services Portland, ME
IT Technician Level Two
▪Administrated clustered SQL Server 2000 running as the back end for enterprise
level applications.
▪Domain level administrator for a medium sized corporation performing user
account changes, file share permissions, exchange administration and policy
management among other tasks.
▪Analyzed and corrected any workstation issues ranging from hardware to
software.
2001-Sept. 2001 CommTel Data services Portland, ME
Network Operations Center Technician
▪ Performed level three technical support for IIS web servers including but not
limited to issues involving FrontPage, Access Databases, Microsoft SQL
databases, coding issues (Perl, ASP, HTML, VBscript, Jscript), PGP, permissions
and DNS.
▪Phone support for customers with connectivity issues ranging from modem issues
to OS support.
▪Assisted Operations team in administrating Microsoft SQL Servers.
▪Research and Development for the future production environment.
1999-2000 Envisionet Brunswick, ME
MSN Technical Support Engineer
▪Telecommunications based support of MSN members. Troubleshooting connectivity,
E-Mail, installation and un-installation of MSN and Internet Explorer based
software.
▪Member Of CQ (Consultation Queue) assisting other technicians in
troubleshooting difficult issues.
